Customer Service

We are dedicated to providing our customers with the highest levels of service and support.  
 

Feedback

We realise how important and valuable our customers' comments are. All your comments about our web site, hosting services and support team - good or bad - will help us to make improvements. Your feedback is always gratefully received.  If you have any suggestions on how we can improve our service, please do not hesitate to contact us at feedback@hubnut.net

Customer Complaints

HubNut Limited aims to provide you with total satisfaction all of the time, however issues can and do arise.  If you are dissatisfied you may wish to complain.

We treat complaints as a valuable opportunity to identify weaknesses in our procedures, so we can implement improvements to benefit all our customers.  We encourage customers to contact us early so we can prevent issues becoming problems.

In the first instance you should contact us by emailing complaints@hubnut.net

Complaints will be acknowledged within 24 hours and we will aim to resolve your issue quickly and effectively.  We will give you feedback to what action has been done and how we propose to prevent the issue arising again. If we are unable to resolve your complaint within 7 days we will contact you prior to this to arrange a mutually acceptable timescale and action plan for the issue to be resolved.

If you are at all unhappy with our resolution then you may wish to refer the issue to the Which ? Web Trader Dispute Resolution Service.  
 

We belong to the Which? Webtrader
Code of Practice
 

 HubNut Terms & Conditions of Service 

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